Gamut
Product & Engineering

Incident Post-Mortem & On-Call Pack Agent

Turn a closed incident into a full post-mortem, on-call handoff, and customer update in minutes.

Updated

Connects with

PagerDutyPagerDutyOpsGenieOpsGenieJiraJiraLinearLinearSlackSlack
Download template

The problem it solves

After a stressful incident, exhausted responders still have to reconstruct the timeline, write a post-mortem, brief the next on-call rotation, and draft a customer update — work that drags on for hours and often gets skipped. This agent does it automatically the moment an incident closes, so every incident produces complete documentation and a clear list of follow-up actions without anyone writing from scratch.

Who it's for

  • Site reliability and DevOps engineers running an on-call rotation
  • Engineering managers responsible for incident review and follow-up
  • Platform and infrastructure teams at SaaS companies
  • Security and IT operations teams handling critical incidents
  • Startups without a dedicated incident management process

What it does

  1. 1

    Detect the closed incident

    When an incident resolves in your on-call tool, the agent picks it up and begins assembling the documentation package.

  2. 2

    Compile the timeline

    It pulls alert history, acknowledgment timestamps, and escalation events and correlates them with linked tracker tickets to build a precise chronological record.

  3. 3

    Draft the post-mortem

    It produces a structured document covering the incident summary, root cause analysis, contributing factors, and impact assessment.

  4. 4

    Prioritize action items

    It generates a ranked list of remediation tasks with suggested owners and due dates so nothing falls through the cracks.

  5. 5

    Write the on-call handoff brief

    It summarizes open issues, watchlist items, and pending remediations the incoming rotation needs to stay ahead of recurrence.

  6. 6

    Prepare the customer update

    It drafts a clear, jargon-free status page update describing what happened, what was done, and what preventive steps are underway.

  7. 7

    Open follow-up tickets

    It can optionally create tickets in Jira or Linear for each action item, pre-populated with context from the post-mortem.

Key benefits

  • Cuts post-incident documentation from hours of manual writing to minutes
  • Produces a consistent, structured post-mortem for every incident, not just the big ones
  • Gives the next on-call rotation a clear handoff so recurring issues get caught early
  • Delivers a customer-ready status update without engineers crafting copy after a long incident
  • Turns root cause findings into tracked, owned action items in your project tracker
  • Keeps incident records uniform and searchable for later review and audits

Sample use cases

A production API outage is resolved at 2 a.m. after a three-hour incident.

The agent compiles the full timeline from PagerDuty and Jira, drafts the post-mortem with root cause and action items, and hands the next rotation a brief — so the on-call engineer can sleep instead of writing reports.

A security incident closes and stakeholders want a clear account of what happened.

The agent assembles the escalation timeline, drafts a jargon-free customer-facing status update, and lists the preventive steps in progress, ready for review before publishing to Statuspage.

An engineering team keeps reopening the same class of incident.

The agent flags the recurring issue in the handoff brief and opens prioritized follow-up tickets in Linear, giving the team an owned remediation path instead of another firefight.

A manager runs a weekly incident review but post-mortems are inconsistent.

Every closed incident now arrives with a uniform, structured post-mortem and tracked action items, so the review starts from complete records instead of scattered notes.

Key integrations

  • PagerDuty

    On-call and alerting tool the agent reads incidents, alerts, and escalation policies from.

  • OpsGenie

    Alternative on-call and alerting platform for pulling alert history and escalation events.

  • Jira

    Project tracker used to correlate incident tickets and create follow-up action items.

  • Linear

    Project tracker alternative for linking tickets and opening prioritized remediation tasks.

  • Statuspage.io

    Status page where the agent posts the customer-facing incident update.

  • Slack

    Workspace where the agent posts handoff briefs and notifies stakeholders.

Most teams agree that post-mortems matter, but the work always lands on the most exhausted person in the room at the worst possible time. By the time the on-call engineer has stabilized production, writing up the timeline and drafting a customer update is the last thing anyone wants to do, so the smaller incidents go undocumented and patterns go unnoticed.

This agent closes that gap by treating documentation as part of incident resolution rather than an afterthought. Because it reads directly from the on-call and tracker systems your team already runs on, every incident produces the same complete, reviewable record — giving managers consistent material for review and giving the next rotation a real head start on preventing recurrence.

Getting started

  1. Import the workspace — Drag the template zip into the Gamut agent import dialog to add the agent to your workspace.
  2. Run the onboarding skill — A setup session starts automatically and interviews you about your role, the systems to connect, and your notification and cadence preferences.
  3. Give it a first incident — Point the agent at a recently closed incident and let it produce the timeline, post-mortem, handoff brief, and customer update for review.

Frequently asked questions

What does this incident management software agent actually produce?

For every closed incident it builds a chronological timeline, a structured post-mortem with root cause analysis and prioritized action items, an on-call handoff brief for the next rotation, and a jargon-free customer-facing status update.

Does the agent act or publish anything without my approval?

No. It drafts the post-mortem, handoff, and customer update for your review, and ticket creation in Jira or Linear is optional. Nothing is published to your status page until you approve it.

Which systems does it work with?

It connects to PagerDuty or OpsGenie for on-call and alerting data, Jira or Linear for project tracking and action items, Statuspage.io for status updates, and Slack for handoffs and stakeholder notifications.

How is this different from doing post-mortems manually or with generic tools?

Unlike a blank template or a generic incident response management software workflow, this agent pulls the real alert and ticket data itself, correlates it, and writes the documents for you — so you get a complete, consistent package in minutes instead of hours of manual reconstruction.

Can it handle security and critical incidents, not just outages?

Yes. It works as security incident management software and critical incident management software too, assembling the escalation timeline and a careful customer update for sensitive incidents while you keep final review and publishing control.

How much does it cost?

The template is free to import and run in your Gamut workspace. You only need accounts with the incident management system software and trackers you already use, such as PagerDuty, Jira, and Statuspage.io.