Gorgias MCP Server
Connect Gorgias to your AI agents with the Gorgias MCP server.
Updated
What is Gorgias MCP?
The Gorgias MCP server is a Model Context Protocol server that connects Gorgias to AI agents and assistants as a set of tools. With it connected, an agent can work with Gorgias (e-commerce helpdesk — tickets, customer support and conversations) directly — instead of you copying data in and out by hand.
It is a remote MCP server that uses OAuth, so you point your client at the server URL, authorize once, and the Gorgias tools become available to the model.
Connect the Gorgias MCP server
Connect Gorgias MCP to Claude Code
- 1
Add the server
Use `claude mcp add` with the Gorgias MCP server URL (or its `npx` command), following the official docs.
- 2
Authorize
Complete authentication (OAuth) so Claude Code can call the server.
- 3
Verify
Ask Claude to use a Gorgias tool to confirm the connection is live.
Connect Gorgias MCP to Cursor
- 1
Open MCP settings
In Cursor, go to Settings → MCP → Add new server.
- 2
Add Gorgias
Provide the Gorgias MCP server URL or command and complete authentication.
- 3
Test
Reference Gorgias from chat to confirm Cursor can reach the tools.
Sample use cases
A support agent triages incoming tickets during peak hours
The agent reads new Gorgias tickets, classifies them by urgency and topic, and auto-assigns high-priority billing issues to the senior team.
An e-commerce manager tracks refund request trends weekly
It queries Gorgias for refund-tagged tickets, groups them by product SKU and reason, and posts a trend summary to the ops channel.
A CX lead monitors first-response time SLAs
The agent checks Gorgias ticket timestamps hourly and alerts the team lead in Slack when any ticket has waited more than 15 minutes without a reply.
A support bot drafts replies to common shipping inquiries
It matches the customer's order ID against the shipping provider, then drafts a Gorgias reply with the latest tracking status and estimated delivery date.
A quality assurance agent audits closed tickets for tone and accuracy
It samples 20 resolved tickets daily, scores agent responses for politeness and factual correctness, and flags outliers for coaching.
A product team collects bug reports filed through support
The agent filters Gorgias tickets tagged 'bug' or 'defect,' extracts reproduction steps, and creates issues in the engineering tracker.
A marketing analyst measures post-campaign support spikes
After each promotion launch, it compares ticket volume against the baseline and reports whether the campaign drove unusual support load.
Using Gorgias MCP with Gamut
On Gamut, the Gorgias MCP server becomes a tool your agents use inside an automated, event-driven workflow — triggered by an event or a schedule, acting through Gorgias and your other connected MCP servers, with the connection managed by Gamut rather than a local config file.
Frequently asked questions
What is the Gorgias MCP server?
It is a Model Context Protocol server that exposes Gorgias to AI agents as tools so they can work with it (e-commerce helpdesk — tickets, customer support and conversations).
How do I connect the Gorgias MCP server?
Point your MCP client (Claude, Cursor, or Gamut) at the Gorgias MCP server URL and complete authentication (OAuth). See the official documentation for the exact URL and scopes.
Can I use Gorgias MCP with Gamut?
Yes — Gamut supports the Gorgias MCP server, so your agents can use it as a tool in automated, triggered workflows.
What e-commerce platforms does Gorgias integrate with?
Gorgias natively integrates with Shopify, BigCommerce, Magento, and WooCommerce, pulling order data directly into support tickets.
Can Gorgias handle social media messages?
Yes. Gorgias centralizes messages from Facebook, Instagram, Twitter, and live chat alongside email tickets in a single helpdesk view.
Is there a free tier for Gorgias?
Gorgias does not offer a permanent free plan, but provides a free trial. Paid plans start at a monthly fee based on ticket volume.
How does the Gorgias MCP server help AI agents?
The MCP server exposes Gorgias ticket, customer, and order data as standardized tools, letting AI agents read tickets, post replies, and update tags without custom API code.