Inbox Triage Agent

The problem it solves

A full inbox eats hours: you sort what matters from newsletters, decide what needs a reply, and write each one from scratch. The Inbox Triage Agent reads new mail every 30 minutes, labels each message, and drafts replies in your voice straight to your drafts folder, so you open your inbox to a short digest and pre-written responses instead of a backlog.

Who it's for

• Founders and executives drowning in high-volume inboxes
• Sales and account managers juggling client threads alongside a CRM
• Customer-facing operators who reply to similar emails all day
• Small business owners without an executive assistant
• Law firms and professional-services teams managing client correspondence

What it does

1. 1

   Pull new messages

   Every 30 minutes during your work hours, the agent reads messages that have arrived in Gmail or Outlook since its last run and skips anything already labeled.

2. 2

   Classify each message

   It applies exactly one label per message from your categories, such as Action needed, Schedule, FYI, Newsletter, and Spam/promo.

3. 3

   Decide whether to draft

   Following your auto-draft policy, it drafts for every flagged message, only for senders matched in your CRM, or not at all.

4. 4

   Respect protected senders

   It never drafts for senders or domains you've protected, like board, legal, or personal contacts, and flags them for you instead.

5. 5

   Draft in your voice

   For replies, it reads the full thread, pulls CRM context if connected, and matches the opening, sign-off, and tone from your sample emails.

6. 6

   Save, never send

   Each reply is saved as a draft on the original thread in your email so you review and send it yourself.

7. 7

   Post a digest

   At the end of each run it posts one Slack summary of what was triaged, what was drafted, what needs you, and any schedule asks.

Key benefits

• Open your inbox to a triaged queue instead of a wall of unread mail
• Replies arrive pre-written in your own voice, ready to review and send
• Newsletters and cold pitches get labeled automatically so they stop competing for attention
• A single Slack digest tells you exactly what needs you each run
• You stay in control, since nothing is ever sent without your approval
• CRM context makes drafts sharper by adding each sender's company, role, and last touch

Sample use cases

Key integrations

• Gmail

  Reads new messages, applies labels, and saves drafts to the original thread.

• Outlook

  Alternative email provider supported for reading, labeling, and drafting.

• Slack

  Receives the end-of-run digest summarizing what was triaged, drafted, and still needs you.

• Salesforce

  Optional CRM that supplies sender context to sharpen drafts and drive CRM-only drafting.

• HubSpot

  Optional CRM for looking up a sender's company, role, and last interaction.

• Attio

  Optional CRM the agent can match senders against for context and policy.

• Affinity

  Optional relationship CRM used to enrich drafts with sender history.

Getting started

1. Import the workspace — Add the Inbox Triage template to Gamut to get the agent and its setup ready to run.
2. Run the onboarding interview — The agent asks for your email provider and CRM, your triage categories, your draft policy, protected senders, the Slack digest destination, and two or three of your own emails to learn your voice.
3. Give it a first task — Ask it to triage your last 10 messages without labeling or drafting, just to show how it would classify each one and where it would draft, then turn on the schedule.

Frequently asked questions