Gamut
Speed-to-LeadHVAC / Plumbing / Electrical

HVAC, Plumbing & Electrical Speed-to-Lead & Booking Agent

Respond to every HVAC, plumbing, and electrical lead in under a minute and book it before a competitor calls back.

Updated

Connects with

ServiceTitanServiceTitanFieldEdgeFieldEdgeHomeAdvisorHomeAdvisorAngiAngiThumbtackThumbtackGmailGmailOutlookOutlook
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The problem it solves

In the trades, the first company to respond usually wins the job, yet most HVAC, plumbing, and electrical shops still leave calls and web forms for a CSR or the owner to return hours later. This agent answers every inbound lead within seconds across every channel, qualifies it, and books the appointment against live technician availability, so jobs stop leaking to faster competitors and your dispatch board stays full.

Who it's for

  • Owner-operators running residential or light-commercial HVAC, plumbing, or electrical shops
  • Dispatch managers handling leads from multiple channels without enough CSR coverage
  • Trades businesses running 2-20 technicians actively advertising on Google LSA, Angi, or HomeAdvisor
  • Shops losing jobs to competitors who call back first
  • HVAC contractors who want sub-minute first responses after hours and on weekends

What it does

  1. 1

    Capture and triage every lead

    It monitors all configured sources, including phone voicemail, web forms, HomeAdvisor, Angi, Thumbtack, and Google Local Services Ads, logs each lead, categorizes it by trade, and flags emergencies for immediate escalation.

  2. 2

    Send a sub-minute first response

    Within 60 seconds it replies on the same channel the lead arrived on, referencing the specific issue and using the business name and a personal dispatcher voice.

  3. 3

    Qualify the job

    It collects the service address, issue description, system or panel details, preferred appointment window, and homeowner authorization before scheduling.

  4. 4

    Check availability and book

    It queries ServiceTitan or FieldEdge for matching open slots, offers the customer 2-3 windows, and creates the job record with full notes on confirmation.

  5. 5

    Confirm the appointment

    It sends the customer a booking confirmation with the date, time, and what to expect, then marks the lead as booked in the tracker.

  6. 6

    Nudge unworked leads

    When a lead sits past the configured threshold, it alerts the owner or dispatcher by Slack or SMS, with faster escalation for emergencies.

  7. 7

    Re-engage quiet customers

    If a customer has not replied within the re-engagement window, it sends a single follow-up message without over-contacting them.

  8. 8

    Deliver a daily summary

    At end of day it reports total leads by source, booked versus unworked, average response time, and any open items still needing attention.

Key benefits

  • Win more jobs by being the first shop to respond to every inbound lead
  • Sub-minute first responses across phone, web, and marketplace channels, around the clock
  • New jobs flow directly into ServiceTitan or FieldEdge without manual data entry
  • Emergency leads get flagged and escalated instead of sitting in a queue
  • No lead falls through the cracks thanks to automatic owner alerts on anything unworked
  • Owners get a clear daily view of lead volume, bookings, and response times

Sample use cases

A homeowner submits a web form about an AC that stopped cooling at 9pm on a Saturday.

The agent replies by email within a minute, confirms the address is in the service area, gathers the system details, offers two open windows, and books the visit in ServiceTitan before the morning.

An Angi lead comes in for a slow kitchen drain while the owner is on a job site.

The agent answers through Angi messaging, qualifies the issue, books the appointment, and logs the source so the owner sees it captured without lifting a finger.

A voicemail describes a tripping breaker but the caller never gets a callback.

The agent texts the caller immediately, qualifies the electrical issue, and if no reply comes within the threshold, alerts the dispatcher over Slack so the lead is not lost.

A caller reports a possible gas leak.

The agent does not auto-book; it escalates to the owner right away and instructs the customer to call 911 or the gas company, keeping life-safety hazards out of the standard flow.

Key integrations

  • ServiceTitan

    Primary field service platform for job creation, customer records, and live technician availability.

  • FieldEdge

    Alternative field service management system for scheduling and job management.

  • HomeAdvisor

    Marketplace lead source the agent monitors and replies to via inbound messaging.

  • Angi

    Marketplace lead source for inbound homeowner inquiries and messaging.

  • Thumbtack

    Marketplace lead source for capturing and responding to service requests.

  • Google Local Services Ads

    Inbound call and lead capture from Google LSA campaigns.

  • Email

    Used to respond to web form inquiries and send booking confirmations.

  • SMS

    First response to voicemail leads and owner or dispatcher nudge alerts.

  • Slack

    Optional dispatcher alerts for unworked leads and emergency escalations.

Speed-to-lead is the single biggest lever in trades marketing: the shop that replies first wins the majority of jobs, and response advantage decays in minutes. This agent closes that gap by acting as a tireless first responder on every channel at once, so the leads you already pay for through Angi, HomeAdvisor, and Google Local Services Ads actually turn into booked appointments.

Because it writes as a friendly dispatcher rather than an obvious bot, customers get a calm, reassuring reply that acknowledges their specific problem, while emergencies and out-of-scope requests are routed correctly instead of being force-fit into a booking.

Getting started

  1. Import the workspace into Gamut — Add the HVAC, plumbing, and electrical speed-to-lead workspace to your Gamut account to get started.
  2. Run the agent-onboarding skill — It walks through your business details, trade focus, connected systems, and lead sources to configure the agent for your operation.
  3. Give it a first task — Ask it to show all leads from the last 24 hours that have not been booked and draft a follow-up for each one.

Frequently asked questions

What does an HVAC speed-to-lead and booking agent do?

It responds to every inbound HVAC, plumbing, and electrical lead within seconds, qualifies the job, and books it against live availability in your field service software. It is built to win jobs by being the fastest to respond, which is the core of effective HVAC lead generation.

Does the agent book appointments without my approval?

Yes, it books standard jobs into open slots automatically after qualifying the customer, then logs everything for review. It will not auto-book life-safety hazards like a suspected gas leak; those are escalated to you immediately.

Which systems and lead sources does it work with?

It books into ServiceTitan or FieldEdge and captures leads from phone voicemail, web forms, HomeAdvisor, Angi, Thumbtack, and Google Local Services Ads. It can send first responses and confirmations over email and SMS, and route dispatcher alerts through Slack.

How is this different from hiring an HVAC lead generation company or agency?

HVAC lead generation services and agencies bring you more leads, but this agent makes sure you actually convert the ones you already pay for by responding in under a minute, every time. It complements your marketing or HVAC SEO lead generation rather than replacing it.

How is it better than answering leads manually?

A CSR or owner cannot watch every channel around the clock or respond within 60 seconds at 9pm on a weekend, but the agent can. It removes the lag that lets faster competitors win the job and eliminates leads that get forgotten.

How much does it cost to run?

The template itself is free to import and configure in Gamut. Your only costs are your existing tool subscriptions, such as ServiceTitan or FieldEdge and any marketplace lead sources you already use.