Gamut
Review & ReputationCleaning / Janitorial

Cleaning & Janitorial Review & Reputation Replies Agent

Monitor Google, Yelp, and Facebook reviews, draft on-brand replies, and catch service complaints before they cost you the next job.

Updated

Connects with

Google Business ProfileGoogle Business ProfileYelpYelpFacebookFacebookSweptSweptJanitorial ManagerJanitorial ManagerSlackSlack
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The problem it solves

Cleaning and janitorial owners juggle staff, scheduling, and client calls, so reviews go unanswered for days and a bad 1-star slips through unnoticed. This agent watches Google, Yelp, and Facebook every day, drafts ready-to-post replies for your approval, and flags service failures to your operations manager the moment they land. You protect new business without checking three platforms yourself.

Who it's for

  • Residential cleaning company owners
  • Commercial janitorial service operators
  • Carpet cleaning business owners
  • Multi-location cleaning franchise managers
  • Operations managers handling client complaints

What it does

  1. 1

    Monitor every platform daily

    The agent polls your Google Business Profile, Yelp, and Facebook pages each morning and logs every new review with its rating, source, reviewer name, and text.

  2. 2

    Triage by severity

    Each review is classified as escalate, reply-needed, or standard thank-you, with any review naming a specific staff member flagged for your awareness.

  3. 3

    Draft on-brand replies

    It writes a personalized, human-sounding reply under 150 words for every review, matching your stated brand voice and acknowledging the specific feedback.

  4. 4

    Wait for your approval

    Every draft is presented to you for sign-off before anything is posted, so the agent never publishes a reply on its own.

  5. 5

    Escalate service failures

    For 1-2 star reviews citing a missed visit, quality issue, or property damage, it alerts your operations manager with the details and a recommended follow-up.

  6. 6

    Cross-reference job history

    When connected to Swept or Janitorial Manager, it matches the reviewer or property against recent job records to surface the relevant visit context.

  7. 7

    Send a weekly trend digest

    Every Monday it summarizes new reviews by platform, average rating versus the prior week, open escalations, and the top positive and negative themes.

Key benefits

  • No review goes unanswered, even on your busiest service days
  • Catch 1-2 star complaints within hours instead of discovering them days later
  • Replies sound like a real person and match your brand, not boilerplate
  • You keep full control because nothing posts without your approval
  • Service failures reach your operations manager with job context attached
  • A weekly digest shows exactly where your rating is trending across platforms

Sample use cases

A residential client posts a 1-star Google review about a crew that skipped two bathrooms.

The agent escalates it to your operations manager with the review excerpt, cross-references the job in Swept, and drafts a concerned, non-defensive reply inviting an offline call for your approval.

Five new 5-star reviews arrive over a weekend praising a specific technician.

The agent drafts personalized thank-you replies that reinforce the detail each reviewer mentioned and invite referrals, and flags the named staff member so you can recognize them.

It's Monday morning and you want to know how the business looks.

The agent delivers a digest showing new reviews by platform, your average rating versus last week, any open escalations, and the top themes like punctuality or missed areas.

A 3-star Yelp review complains about communication without naming a job.

The agent marks it reply-needed for your awareness and drafts a thoughtful response acknowledging the feedback and offering to make it right offline.

Key integrations

  • Google Business Profile

    Source for new Google reviews and the place replies are posted after approval

  • Yelp

    Monitors incoming Yelp reviews and ratings for your business listing

  • Facebook

    Tracks reviews and recommendations posted on your business Page

  • Swept

    Field operations and scheduling data used to cross-reference job history against complaints

  • Janitorial Manager

    Work order and client records that add complaint context and support follow-up

  • Slack

    Optional channel for delivering the weekly rating trend digest and escalation alerts

Reputation is the lifeblood of a cleaning or janitorial business, where clients trust crews inside their homes and offices. A single unanswered 1-star review can cost you the next prospect comparing services, while a prompt, thoughtful reply signals that you take accountability seriously.

This agent keeps the human in the loop on every public response while handling the watching, drafting, and triage that owners rarely have time for. It is tuned for the realities of the trade, from staff turnover and scheduling complexity to the difference in tone between neighborly residential clients and formal commercial accounts.

Getting started

  1. Import the workspace — Upload the template zip through the Gamut workspace import flow to add the agent to your account.
  2. Run agent-onboarding — Type 'run agent-onboarding' so the agent can ask about your business name, review platforms, brand voice, and escalation contact.
  3. Give it a first task — Send 'Check for new reviews and show me any drafts that need approval' to see the agent in action.

Frequently asked questions

Does the agent post replies without my approval?

No. It drafts a reply for every review and presents it to you for sign-off, and it never auto-posts. You approve each response before anything goes live on Google, Yelp, or Facebook.

Which review platforms and systems does it work with?

It monitors Google Business Profile, Yelp, and Facebook reviews. For complaint context it can connect to Swept and Janitorial Manager to cross-reference job history, and it can deliver digests over email or Slack.

How is this different from replying to reviews manually or using generic tools?

Unlike checking three platforms yourself or pasting templated replies, this carpet cleaning reputation management tool drafts personalized, on-brand responses and triages complaints automatically. It understands the operational context of cleaning work, so escalations carry real job history instead of a canned alert.

What happens when I get a 1-2 star review?

The agent classifies it as an escalation, alerts your operations manager with the reviewer name, platform, rating, and excerpt, and recommends a follow-up action. It also drafts a non-defensive public reply that invites the customer to continue offline.

Will it help my carpet cleaning online reputation management without me checking daily?

Yes. The agent polls all three platforms every morning and sends a weekly Monday digest of new reviews, rating trends, and open escalations, so you stay on top of your reputation without logging into anything.

How much does it cost?

The template is free to import from the Gamut agent-templates marketplace. You run it in your own Gamut workspace and connect your existing review platform accounts during onboarding.