Gamut
Review & ReputationHVAC / Plumbing / Electrical

HVAC, Plumbing & Electrical Review & Reputation Replies Agent

Reply to every Google, Yelp, and Angi review in your own voice before a bad one costs you the next job.

Updated

Connects with

ServiceTitanServiceTitanFieldEdgeFieldEdgeGoogle Business ProfileGoogle Business ProfileYelpYelpAngiAngiSlackSlackGmailGmail
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The problem it solves

Trade contractors win or lose jobs on their Google stars and Angi ratings, but most owner-operators have no system for tracking reviews or replying on time. A week-old, unanswered one-star review about a no-show technician scares off more leads than the original job was ever worth. This agent watches every platform, drafts on-brand replies, and surfaces the reviews that need a manager's attention before they fester.

Who it's for

  • HVAC, plumbing, and electrical owner-operators with 3-25 technicians
  • Service managers handling reviews on top of dispatch and crews
  • Trade businesses on ServiceTitan or FieldEdge doing 50+ jobs a month
  • Contractors who rely on Google Business Profile and Angi for inbound leads
  • Shops that need a consistent reply process without hiring a marketing coordinator

What it does

  1. 1

    Pull in new reviews

    Collects new reviews across Google Business Profile, Yelp, and Angi as they land.

  2. 2

    Match reviews to jobs

    Cross-references the reviewer's name or address against ServiceTitan or FieldEdge to identify the technician, job type, and service date.

  3. 3

    Classify and flag

    Sorts each review by star rating and flags technician mentions, safety concerns, and unresolved callback requests.

  4. 4

    Prioritize by urgency

    Queues one and two-star reviews for a reply within 24 hours, three-star within 48, and positive reviews within 72 or on a batch schedule.

  5. 5

    Draft owner-voiced replies

    Writes each reply in the owner's voice, thanking happy customers by name and acknowledging negative experiences without arguing publicly.

  6. 6

    Escalate service failures

    Routes any review citing a no-show, property damage, safety hazard, billing dispute, or unreturned call to the manager with the matching job record attached.

  7. 7

    Send the weekly digest

    Delivers a Monday summary of new reviews by platform, 7- and 30-day average ratings, trend direction, technician mentions, and anything left unanswered.

Key benefits

  • No review goes unanswered past its response window
  • Negative reviews reach the manager fast, with the full job history attached
  • Replies sound like the owner, not a corporate PR department
  • Higher Google and Angi ratings that feed directly into inbound lead volume
  • A consistent reputation process without adding marketing headcount
  • Clear weekly visibility into how the business is being perceived

Sample use cases

A customer leaves a one-star review claiming the technician never showed for an AC repair.

The agent flags it as a service failure, pulls the matching ServiceTitan job record, and escalates to the manager within 24 hours instead of letting it sit publicly unanswered.

A homeowner posts a glowing five-star review after a weekend furnace fix.

The agent drafts a warm thank-you in the owner's voice that references the specific service and nudges them toward a referral.

The owner wants to know whether ratings are slipping before it hurts lead flow.

The Monday digest reports 7- and 30-day averages by platform and highlights any platform that dropped more than 0.2 stars week-over-week.

The same technician is named in three reviews in one week.

The agent surfaces the repeated mention in the digest so management can recognize strong work or coach on a recurring issue.

Key integrations

  • ServiceTitan

    Job management and dispatch used to match reviewers to jobs and pull records for escalations.

  • FieldEdge

    Field service management alternative providing the same job-record lookup for escalation context.

  • Google Business Profile

    Primary review platform driving inbound leads.

  • Yelp

    Secondary review platform, especially for residential plumbing and electrical.

  • Angi

    Lead generation platform where ratings directly affect lead distribution.

  • Slack and Email

    Channels for owner and manager alerts, escalation routing, and weekly digest delivery.

For HVAC, plumbing, and electrical shops, reputation is lead generation. A steady stream of recent, well-answered reviews on Google Business Profile and Angi is what convinces the next homeowner to call you instead of the competitor down the road, and a single ignored complaint can quietly drain that pipeline.

This agent treats reputation as an operational process rather than an afterthought. By tying every review back to the job that produced it and routing genuine service failures to the right person with full context, it gives owner-operators the consistency of a dedicated reputation team without the overhead.

Getting started

  1. Import the workspace — Bring the HVAC review and reputation agent into Gamut.
  2. Run agent onboarding — The agent-onboarding step walks through your business details, review platforms, and ServiceTitan or FieldEdge connection to configure it for your operation.
  3. Give it a first task — Ask it to pull reviews from the past 14 days, flag anything needing escalation, and draft replies for everything that's ready to go.

Frequently asked questions

Does the agent post replies on its own without approval?

No. By default it drafts replies for the owner to review before anything is posted, and it holds all escalated service-failure reviews until a manager weighs in. Auto-posting is only available if you explicitly enable it in the configuration.

Which review platforms and systems does it work with?

It monitors Google Business Profile, Yelp, and Angi, and connects to ServiceTitan or FieldEdge to match reviews to jobs. Alerts and the weekly digest are delivered through Slack or email.

How is this different from doing HVAC reputation management manually or with a generic tool?

Generic review tools don't know your jobs. This agent cross-references each review against your ServiceTitan or FieldEdge records, escalates service failures with the actual job attached, and writes replies in your voice instead of a template. It's online reputation management for HVAC contractors built around how trade work actually runs.

Do I still need an HVAC reputation management agency?

This agent handles the day-to-day monitoring, replying, and escalation that most reputation management agencies for HVAC charge a monthly retainer for. You keep a consistent process without hiring a marketing coordinator, while still controlling tone and approvals.

How quickly does it respond to negative reviews?

It prioritizes one and two-star reviews for a reply within 24 hours, three-star within 48, and positive reviews within 72 hours or on a batched schedule, so the reviews that hurt lead flow most never sit unanswered.

How much does it cost to run?

The agent template itself is free to import from the Gamut marketplace. Your only costs are your existing Gamut usage and the review platform and field-service accounts you already pay for, such as ServiceTitan or FieldEdge.